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About Us
Our success depends on our ability to find the best possible way that saves and improves lives while reducing the cost of health care for all.
Who We Are?
KHAT AL HAYA
We are neither the insurer (Insurance Company) nor the insured (plan participants), but handle the administration of the plan including processing, settlement and conciliation of claims, record-keeping, and maintenance of the plan, The risk of loss incurred remains with the insurance company, An insurance company hires us to manage its claims processing, provider network and consumption review. While some TPA operates as units of insurance companies, most are often independent like us.
We are the leading Third Party Administration in UAE & Oman, recognized by our customers as providers of quality services; we continuously work on improving them, growing into new markets and upholding our core values and commitments, while continuously maintaining our high standards. Learn more about Lifeline TPA before getting in touch on our Contact Us page.
Our Mission
Find the best possible way that saves and improves lives while reducing the cost of health care for all.
We aim to add value to people’s everyday health.
Our Values
- Professionalism
- Transparency
- Caring
- Responsibility
- Excellence
- Reliability
Our Vision
We are driven by our vision and mission to provide satisfactory medical services all across the world, we are uniquely positioned to achieve our goal by providing the best solutions to the employers & employees which reduce the economic burden of costly diseases on health care systems worldwide and provide improved outcomes for patients.
Why Lifeline TPA?
With a clear understanding of the claims handling system, we develop matchless programs enabling the speedy processing of invoices from medical facilities to insurance companies, and arrange continuous and rapid payments to the healthcare providers (clinics, pharmacies & hospitals), obtaining optimal discounts on medical services.
Having gained vast experience in the area of medical administration services, our medical claims processing team achieves extremely competent and specialized cost containment.
We have the capacity to custom design and apply risk management programs. Our expertise and state-of-the-art claims management information system boosts our ability to program and manage different product exceptionally, helping clients reduce costs and achieve their risk-management goals.
We maintain a continued focus on our customers and their changing needs, by listening and conducting ongoing reviews of our customer service approach. We periodically review our internal processes in order to maximize efficiency of claims authorization and processing. we keep our systems up to date as part of our integrated solutions to clients ensuring that we are leaders within the filed
Have any questions? Reach out via our general inquiry form. We’re here to help.
CEO Message
Mohammad Afzal Alam
Our vision is to work together to make the world a healthier place. Lifeline TPA moved forward cautiously and flexibly and considered multiple scenarios wherein we have to satisfy all the insurers and Health Care Providers and we need to try every possibility that we could provide the best of services to all insured members.
Our greatest achievement is our successful completion of our business integration between Insurers and Health care Providers which has given us edge on the competition.
We aim to achieve the highest standard of Medical Services in the world through patient’s satisfaction efforts to strengthen systems along both horizontal and vertical axes.
In our experience we have our growth because of Customers’ satisfaction and we take up that many business what we can manage, we’ve realized that the difference comes down to clarity and action ability. Most leaders understand that numbers in insurance work out but it’s not.
COO Message
Farooq Ahmad
The success of our company is due to our reliance on both experience and knowledge. From its modest beginning as a provider of healthcare services, the company has steadily grown into a comprehensive provider of healthcare solutions.
I believe the company is well positioned to benefit from changing and emerging markets, and we have systems in place and people who are trained to manage with the challenges that may arise in an ever-changing business environment. LifeLine continues to be a valued partner of many insurance companies in UAE region for the medical claims administration of insured members. Our unwavering commitment to providing high-quality healthcare at a reasonable cost over the years, demonstrates our dedication to the people we serve.
We’ve found that a vision needs to be drawn brightly and colorfully – and patients satisfactions should be kept on top of it, With that comes appreciation from market or just really good connected feelings we have for being a part of that community with the greatest satisfaction in the industry.
Our Team
Professionalism, integrity, adaptability, and dedication to service quality are essential qualities of all LifeLine team members. Presently, medical professionals comprise about 75% of the ever growing LifeLine team, contributing a wealth of experience and expertise in healthcare management. Our “dedication to quality and service” philosophy has been endorsed by every associate with us over the years and truly places us at “the heart of health insurance” in emirates. See what our clients say about working with our team.
The medical knowledge and proficiency of our staff enable us to control costs by wisely managing each individual case and checking needless expenses.
- We lead with learning & expertise.
- We have the most talented team in business with related qualification.
Dr. Abdul Rafa
Chief
Medical Officer
Mohammed Arif
Manager
Admin & HR
Vineesh Thayambath
Manager
Production
Dr. Shabbir Modi
Manager
Provider Relations
Dr. Viju Divakaran
Senior Medical Compliance Specialist
Darwin Balmes
Manager
Corporate Health Plan
Masiullah Sayed
Manager
Individual Medical
Awards & Recognitions
Winner of the Insurance Authority Award for Excellent Performance and Financial Controls (2020).
Achieved an 88% customer retention rate.
Recognized by industry publications for integrity and healthcare excellence.
Established an extensive cashless healthcare provider network across the UAE, South Asia and subcontinent.